STO Garant
The combination of travel services offered to you is a package tour within the meaning of the Package Travel Directive (EU) 2015/2302. This allows you to claim all EU rights applicable to package tours. To comply with the legally required warranty, FrieseVloot BV uses STO Garant for all package tours.
STO Garant is a recognized guarantee scheme
It is a third-party account that guarantees your payment until after your booking is completed. As a traveler, you pay the booking amount not to FrieseVloot BV but to the third-party account of Stichting Derdengelden Certo Escrow, a payment service provider registered with De Nederlandsche Bank (DNB) and the Authority for the Financial Markets (AFM). This Stichting Derdengelden processes all payments for STO Garant. The day after your booking, your booking amount will be released from the third party funds account to FrieseVloot BV. Should FrieseVloot BV go into bankruptcy or suspension of payments before the end of your booking, your booking amount will be released to Stichting Take Over (STO). STO will then, depending on the situation, ensure that you get your booking amount back, continue your booking or travel to the end point of your booking. With this the FrieseVloot BV has provided itself with insolvency protection with STO Garant. If services are not provided due to insolvency of FrieseVloot BV, travelers can contact STO Garant, located at Torenallee 20, 5617 BC in Eindhoven, the Netherlands, at info@sto-garant.nl or +31 (0)85 13 02 943.
